The final mile delivery is the last step of the product's journey. It is the point at which the good is finally delivered to the end customer.

Speedy order fulfillment and distribution are no longer just part of shoppers wish lists. Consumers these days expect fast and reliable shipping every time they shop online. Even in B2B sales, customers are increasingly expecting the kinds of experiences they get from B2C channels. Retailers and last mile delivery companies need to provide consumers with multiple shipping options and affordable last mile delivery rates to combat the ever-looming threat of giants like Amazon Prime and Walmart.

Freight services like final mile or last mile include additional service and equipment options like the use of smaller trucks for limited access roads, inside delivery, carrying upstairs, removing packaging materials, and installing the item.

The terms may also be used to describe the last “leg” or mile before delivery is made. One example is when using smaller trucks to make deliveries in residential neighborhoods or to locations with limited access roads